GALA DAY 

Please help us to keep each other safe and comfortable during your visit to Thursford.

Your health, safety and comfort have been, and continue to be, a top priority. We are dedicated to delivering safe and comfortable events which support the recovery of the UK theatre and live events industry.

In light of this, we have developed our Safe & Comfortable standards. We’ve worked closely with our Health and Safety advisors to establish guidelines that keep our customers, staff, and cast safe and comfortable whilst also putting their minds at rest.

Mask wearing: If you wish to wear a mask, we are a mask friendly event.

ENTRY Please download your ticket or screen shot the tickets including the bar code before you arrive as mobile phone coverage in our area is unreliable and you will not be able to enter without a valid and scannable bar code.

OPENING TIMES are TBC

TICKETS.  You must produce the valid eticket to gain access to the event. Only valid etickets are accepted.

PRICES All tickets, prices and concessions are subject to availability and can be changed and/or withdrawn at any time, without prior notice. Only one concession can be applied per ticket purchased and cannot be applied retrospectively.

Management reserves the right to refuse entry

FEES AND CHARGES.  All bookings incur a non-refundable / non-exchangeable £3.00 transaction fee.

REFUNDS AND EXCHANGES.   In the event of cancellation by Thursford, the face value of the tickets will be refunded to the lead booker via the original payment method.

RIDES are subject to a charge and availability.

DOGS Dogs are permitted on site, however in outside areas only.

SMOKING The site is non-smoking except in the designated ‘Smokers Den’ which is located near to the Entrance Kiosk. The use of electronic cigarettes is not permitted indoors.

FIRST AIDERS are on duty please speak to a team member who will radio for a First Aider.

CAR PARKING The car park is open from 10:45am. There is limited disabled car parking near the entrance to the complex. Please note there are no facilities on our car park. All vehicles parked at owners’ risk.

DIRECTIONS The Thursford complex is situated one mile off the A148 between Fakenham and Holt.  The turning off the A148 is at the junction near the Crawfish Inn Public House & Thai Restaurant. Please follow the brown and white signs to ‘Thursford Collection’.