TERMS & CONDITIONS

CHRISTMAS SPECTACULAR SHOW 2025

 BOOKING TERMS & CONDITIONS AND IMPORTANT INFORMATION

“Venue” means Thursford Collection, Thursford, Fakenham, Norfolk, NR21 0AS

“Event” means an event to be held at the Venue.

“Management” means Thursford Collection.

“Promoter” means Thursford Enterprises.

“Terms and Conditions” means these terms and conditions.

“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

“Ticket” means any ticket for You to attend an Event.

General

All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Management prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.

Restrictions

Ticket: Only valid ‘Thursford’ tickets accepted, these are 6” x 3”, white with ‘Thursford’ logo across the centre. No person is admitted to the auditorium without a valid ticket. You must retain this Ticket on Your person at all times during the Event. Your Ticket may be invalidated if any part of it is removed, altered or defaced.  All tickets, prices, concession, and discounts are subject to availability and can be changed and/or withdrawn at any time, without prior notice. Only one concession or discount can be applied per ticket purchased and cannot be applied retrospectively.

Children: Children under the age of five years old will not under any circumstances be admitted to the show. In addition, we have an advisory age limit of 8 years old for children as in our opinion the show is not suitable for children under this age. We would also like to point out that the show may contain adult content that patrons under 16 years old may find offensive.
All children require their own ticket and should be able to sit in a seat for the duration of the performance. The Ticket is the full Ticket price as there are no child concessions. Children aged 15 or under will not be allowed entry to the Event unless they are supervised for the duration of the Event by a parent or carer. Supervision of such children shall be by no less than 1 adult per 10 children.
The Management and Promoter reserves the right to refuse admission and will require the parent/carer to remove any child in their care if, in the opinion of the Management and Promoter, they are causing a disturbance to other patrons.

Tickets

Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.

Sale prices may increase or decrease at any time based on demand. You will not be entitled to a refund if at any time the sales price for the same price category is less than the price you paid after purchase.

Only one discount type per booking will be permitted.

Fees: All bookings will incur a non-refundable/non-exchangeable £3.00 transaction fee.

Refunds and exchanges: All tickets/deposits and fees are non-refundable and non-exchangeable/transferable. In the event of cancellation by Thursford, if less than half the performance has taken place, the face value of the tickets will be refunded to the lead booker via the original payment method.

Lost, stolen, destroyed tickets: The Management and Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. We do not send out duplicate tickets, you will be required to get your tickets reprinted (see ‘Ticket reprints’) on the day of the Event.

Ticket reprints: At the discretion of Management, a charge of £1.00 per ticket will be made for all tickets which have to be reprinted/replaced.

Internet bookings: Tickets for parties of less than 20 people must be paid for in full at time of booking by debit or credit card. For Group reservations of 20 or more people a deposit of £2.00 per ticket plus any fees applicable must be paid at time of booking. However, if the performance is less than eight weeks from the booking date then full payment must be made.

Group/party bookings: For group bookings of 20 or more people, we have a group deposit scheme. There is a non-refundable/non-transferrable deposit of £2.00 per ticket plus any fees applicable must be paid at time of booking. At this time Group bookings of 20+ tickets qualify for a £2 reduction on the advertised price, no other deduction / concession will apply to a group booking. The remaining balance is due no later than eight weeks prior to the performance date and payment can be made by BACs, Debit or Credit card. If paying by BACs, please make sure the booking reference is included so that the payment can be identified. Please allow up to 4 weeks for tickets to be processed and sent out. To thank you for payment received by the due date only, we will issue a £10.00 gift voucher to use in our shops/food area; please keep this safe as we cannot issue replacements (this voucher has no cash value and change will not be given). Our company accepts no responsibility for the cancelling of tickets if payment has not been received by the due date. Group booking organisers and their staff must make sure customers are seated together or are made aware if this is not the case.

Essential Companions: Essential companions are eligible for a companion ticket; eligibility criteria apply. Thursford has partnered with Nimbus Disability and the Access Card to manage all essential companion tickets.

The symbols we will accept are:

• – +1 & +2 – for those who require an Essential Companion/s.
• – Assistance Dogs – for those who need to bring an Assistance Dog.

These terms are only applied to tickets purchased directly with Thursford through the Box Office and so that we can be assured that the facility is only offered to those who need it. The eligibility criteria may change without prior notice. If you have booked through a sub agent, please refer to their terms and conditions.

Further details on the Access card can be found here: https://www.thursford.com/nimbus/

Wheelchair users: We have limited wheelchair spaces and we must be made aware of those wishing to remain in their wheelchairs at the time of original booking. Patrons who wish to remain in their wheelchairs must have a ticket that is allocated to a wheelchair space as shown on the seating plan (pdf on our website). For your comfort and enjoyment, we would advise arrival at Thursford at least one hour before the start of the performance. Unfortunately, we cannot supply wheelchairs for these events.

Your seat: You only have the right to a seat of a value corresponding to that stated on the Ticket and the Promoter and the Management acting reasonably reserve the right to provide alternative seats to those specified on the Ticket.

Ownership or possession of a Ticket: Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Event

The Management and the Promoter reserve the right to alter the advertised programme should this prove necessary.

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of booking.

Tickets cannot be exchanged or refunded unless the performance is cancelled or rescheduled. You will be entitled to claim a refund from the Management. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee but excludes any transaction fees. However, if the performance has to be interrupted or abandoned, no money will be refunded if half or more of the show has taken place. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).

In order to claim Your refund, where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 1 month from the date of the Event. Where an Event is rescheduled, You must apply in writing to your point of sale, enclosing Your complete unused Tickets in good time before the date of the rescheduled Event.  The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.

Resale

Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions.  If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event.  If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.

Liability

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue.

Void tickets: Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.

Refusing entry: The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You behave in a fashion that puts You or your party  at risk; if You use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management’s security searches; if You breach these Terms; or if Your Ticket is void.

Circumstances beyond our control: For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by or due to Force Majeure.

Loss or damage: You agree that the Management, its employees and agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Management, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

Admission & Attendance

Warning – Prolonged exposure to loud noise may cause damage to Your hearing. There are also bright flashing lights.

Following Instructions: You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue.

Photography, recording and transmitting: The unauthorised use of equipment including but not limited to cameras, video recorders, mobile phones for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated, deleted and destroyed by the Management or Promoter.  Any recording made of an Event in breach of these conditions shall belong to the Promoter and You agree to assign any and all rights in the recording to the Promoter.

Switching off devices: Mobile telephones and messaging equipment must be switched off during the Event.

Filmed and recorded: Purchase of a ticket and attendance at this event means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright. This includes filming by the police or security staff which may be carried out for the security of customers.

Security searches and confiscation of prohibited items: The Management and Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Management or Promoter may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: bags larger than A4 size, smoking materials; laser pens; animals (except asssitance dogs); Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management and Promoter shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may not be brought into the Venue and when purchased on the premises may only be consumed in public bars and other authorised areas. Smoking within the Venue and in the whole complex is strictly prohibited. The Management and promoter reserve the right to eject any person found smoking within the Venue without refund. However, smokers can smoke in the ‘Smokers Den’ which is a designated smoking area, it is located near to the Entrance Kiosk. Electronic cigarettes cannot be smoked indoors but can be used in designated smoking areas.

Obstruction of gangways etc: The obstruction of gangways, access ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden. Please ensure that if you have an assistance animal that the venue is made aware so that a suitable seat may be given so that the animal does not cause a risk to the cast (corridors and aisles are used by the cast during the performance) .

Sponsorship, promotional and marketing materials: You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Merchandise: Official merchandise is usually only available inside the Venue. The Management and Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.

Lighting and sounds effects: If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.

First aiders: First aiders are on duty at all these events and are situated at the rear of the Main Auditorium.

Show times: The shows start promptly at 2.00pm and 7.00pm and are approximately three hours long including a twenty-five-minute interval.  The entrance doors are closed at 1.55pm and 6.55pm. Latecomers cannot be admitted until a suitable break in the performance.

Entering or exiting auditorium when show is in progress: You may only leave and then re-enter the Venue during a performance at the discretion of the Management or Promoter. Otherwise there shall be no re-admissions or pass-outs of any kind. Every effort to admit latecomers will be made at a suitable break in the Event, but admission for such latecomers cannot always be guaranteed.

Opening times for shops and refreshments: Shops and refreshments areas are open from 12:00pm until 8:45pm, please note they will close at 3.45pm if there is only a matinee performance of the show.

Car parking: The car park is open from 11.30am daily with attendants to direct you to the best possible space. There is limited disabled car parking near the entrance to the complex. Please note there are no facilities on our car park. All vehicles parked at owners’ risk. Camper vans & Motorhomes cannot be parked overnight.

Access to our site: Coach drivers, party organisers, couriers and other members of the public without Tickets to our Event are allowed free access to food areas, shops and toilets.

The Thursford Collection (organs, engines, rides): Please note these are not available during the Christmas season. The ‘Collection’ closes in September.

Lost Property

You must not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets and mobile telephones), which are found in the Venue, shall be retained by the Venue for a period of 30 days following their discovery.  During this period, You may collect any item which belongs to You from the Venue.  You acknowledge that, upon collection, You may be asked to provide appropriate identification and/or proof of ownership.  If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Management reserves the right to dispose of any such items as it sees fit without any further liability to You.  Where possible, any uncollected items will be donated to charity.

Contractual Terms

To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Management delays or fails to enforce any of these Terms and Conditions it shall not mean that the Management has waived its right to do so.

Any person, other than the Management or Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Nothing in these Terms and Conditions and no action taken by You or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.

These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of these Terms and Conditions.  However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).

These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.

Queries or Complaints

If you have any queries or complaints regarding your purchase, contact us, by emailing [email protected] or via our ‘Contact Us’ form on our website. You will need to quote your name, booking reference, Event name and date and time of Event.

If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or an usher promptly since complaints are very difficult to deal with after the Event.

Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.

Should a dispute arise, we shall use our reasonable endeavours to consult or negotiate and attempt to reach a settlement satisfactory to you and us.

Thursford Collection

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Charity Number – 272307

Thursford Enterprises

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Limited company number – 01321878

Thursford Enterprises passes any profits to the charity, Thursford Collection

Please note these Terms and Conditions are subject to change.

Published 28/11/2024

SANTA’S MAGICAL JOURNEY 2024

 BOOKING TERMS & CONDITIONS AND IMPORTANT INFORMATION

“Venue” means Thursford Collection, Thursford, Fakenham, Norfolk, NR21 0AS

“Event” means an event to be held at the Venue.

“Management” means Thursford Collection.

“Promoter” means Thursford Enterprises.

“Terms and Conditions” means these terms and conditions.

“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

“Ticket” means any ticket for You to attend an Event.

General

All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Management prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.

Restrictions

Ticket: Only valid ‘Thursford’ tickets accepted, these are 6” x 3”. No person is admitted to the venue without a valid ticket. You must retain this Ticket on Your person at all times during the Event. Your Ticket may be invalidated if any part of it is removed, altered, or defaced.

Children: All children who require a present must have a child with gift ticket and must be accompanied by at least one paying adult. Children under 12 months who do not require a present can be permitted in for free but must be accompanied by at least one paying adult and one paying child with gift, however, they will not receive a present.

Tickets

Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.

Tickets are sold under two criteria – ‘when it is lighter outside’ and ‘when it is darker’ and are priced accordingly.

Sale prices may increase or decrease at any time based on demand. You will not be entitled to a refund if at any time the sales price for the same price category is less than the price you paid after purchase.

Fees and charges: All bookings will incur a £2.00 transaction fee where applicable.

Refunds and exchanges: All tickets/deposits/fees and charges are non-refundable and non-exchangeable.

Lost, stolen, destroyed tickets: The Management and Promoter will not be responsible for any Ticket that is lost, stolen, or destroyed. We do not send out duplicate tickets, you will be required to get your tickets reprinted (see ‘Ticket reprints’) on the day of the Event.

Armed Forces Covenant

Thursford Enterprises are signatories of the Armed Forces Covenant, as such we offer regulars, reservists, veterans and their immediate military families the following:

1. A 10% discount on The Christmas Spectacular, Enchanted Journey of Light and Santa’s Magical Journey.

Eligibility: The discounted tickets for all events must be booked via the Box Office on 01328 878477, our phonelines are open Monday to Friday 09:00 – 16:00. If the tickets are booked on line, we are sorry, but we cannot add the discount. To confirm eligibility for the 10% discount, Thursford will need to receive a copy of the Defence Discount Service card at the time of booking (Christmas Spectacular, Santa’s Magical Journey & the Enchanted Journey of Light)

N.B By ‘Immediate’ we mean the card holder, their partner and children. 

Please note the 10% discount will not apply on discounted/special offer tickets. 

In the event of cancellation

Tickets are non-refundable and non-transferable. However, in the event the service person is posted at short notice either overseas or to an area outside the service provision we will refund the tickets if necessary. This is providing we are informed as soon as you are notified of any change of circumstances (so that we have an opportunity to resell the tickets). Prior to giving any refund we will need evidence of the posting and will accept the original call up letter with any sensitive information blocked out.

N.B By ‘Immediate’ we mean card holder, their partner and children. 

Essential Companion Tickets

An essential companion may be eligible for a companion Ticket. Proof of concession entitlement (for example Nimbus Access card with the +1 symbol, PIP letter / DLA letter with mobility at the higher rate or Attendance documentation) will be required. These terms are applied to tickets purchased directly with Thursford only. If you have booked through a sub agent, please refer to their terms and conditions.

All bookings must include one full paying adult and one full paying child with gift ticket.

Essential companion tickets cannot be added retrospectively.

Please note for all events in 2025 Thursford has partnered with Nimbus Disability and the Access Card, so essential companion ticket requests will only be accepted with an Access Card with the +1 symbol as evidence of the need for an essential companion.

For full details please see our access statement. 

Ticket reprints: At the discretion of Management, a charge of £1.00 per ticket will be made for all tickets which have to be reprinted.

Ownership or possession of a Ticket: Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Event

The Management and the Promoter reserve the right to alter the advertised event should this prove necessary.

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of booking.

Tickets cannot be exchanged or refunded unless the event is cancelled or rescheduled. You will be entitled to claim a refund from the Management. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee but excludes any transaction fees or refund protection fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).

In order to claim Your refund, where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 1 month from the date of the Event. Where an Event is rescheduled, You must apply in writing to your point of sale, enclosing Your complete unused Tickets in good time before the date of the rescheduled Event.  The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.

Resale

Tickets are personal revocable licences and shall always remain the property of the Management and subject to these Terms and Conditions.  If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event.  If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.

Liability

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue.

Void tickets: Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.

Refusing entry: The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management’s security searches; if You breach these Terms; or if Your Ticket is void.

Circumstances beyond our control: For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by or due to Force Majeure.

Loss or damage: You agree that the Management, its employees and agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Management, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

Admission & Attendance

Warning – Prolonged exposure to loud noise may cause damage to Your hearing. There are also bright flashing lights.

Following Instructions: You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue.

Photography, recording and transmitting: All types are permitted at this event, except from within Santa’s House.

Filmed and recorded: Purchase of a ticket and attendance at this event means you consent to filming, photography and sound recording which may include you as a visitor to the event and its use in commercial distribution without payment or copyright. This includes filming by the police or security staff which may be carried out for the security of customers.

Security searches and confiscation of prohibited items: The Management and Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Management or Promoter may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: bags larger than A4 size, smoking materials; laser pens; animals (except guide/assistance dogs); Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management and Promoter shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may not be brought into the Venue and when purchased on the premises may only be consumed in public bars and other authorised areas. Smoking within the Venue (including E-cigarettes) and in the whole complex is strictly prohibited. The Management and promoter reserve the right to eject any person found smoking within the Venue without refund. However, smokers can smoke in the ‘Smokers Den’ which is a designated smoking area, it is located near to the Entrance Kiosk. Electronic cigarettes cannot be smoked indoors but can be used in designated smoking areas.

Obstruction of gangways etc: The obstruction of gangways, access ways, exits, entrances or staircases, congregating in non-designated areas is strictly forbidden.

Sponsorship, promotional and marketing materials: You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Merchandise: Official merchandise is usually only available inside the Venue. The Management and Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.

Lighting and sounds effects: If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.

First aiders: First aiders are on duty at all these events.

Event times: Event times can be found on the Thursford website and are subject to change.

Car parking: There is free parking with attendants to direct you to the best possible space. There is limited disabled car parking near the entrance to the complex. Please note there are no facilities on our car park. All vehicles are parked at owners’ risk.

Access to our site: You must have a valid ‘Thursford’ ticket to the event to access the site.

Lost Property

You must not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets, and mobile telephones), which are found in the Venue, shall be retained by the Venue for a period of 30 days following their discovery.  During this period, You may collect any item which belongs to You from the Venue.  You acknowledge that, upon collection, You may be asked to provide appropriate identification and/or proof of ownership. If Items are agreed to be posted payment you will be required to cover postage and packing costs.  If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Management reserves the right to dispose of any such items as it sees fit without any further liability to You.  Where possible, any uncollected items will be donated to charity.

Contractual Terms

To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Management delays or fails to enforce any of these Terms and Conditions, it shall not mean that the Management has waived its right to do so.

Any person, other than the Management or Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Nothing in these Terms and Conditions and no action taken by You or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.

These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of these Terms and Conditions.  However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).

These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.

Queries or Complaints

If you have any queries or complaints regarding your purchase, contact us, by emailing [email protected] or via our ‘Contact Us’ form on our website. You will need to quote your name, booking reference, Event name and date and time of Event.

If before or during the Event You have a complaint in relation to the Event, please contact Management promptly since complaints are very difficult to deal with after the Event.

Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.

Should a dispute arise, we shall use our reasonable endeavours to consult or negotiate and attempt to reach a settlement satisfactory to you and us.

Thursford Collection

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Charity Number – 272307

Thursford Enterprises

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Limited company number – 01321878

Thursford Enterprises passes any profits to the charity, Thursford Collection

Please note these Terms and Conditions are subject to change

Version 2. Published 13/06/2024

THURSFORD’S ENCHANTED JOURNEY OF LIGHT 2024

BOOKING TERMS & CONDITIONS AND IMPORTANT INFORMATION

“Venue” means Thursford Collection, Thursford, Fakenham, Norfolk, NR21 0AS

“Event” means an event to be held at the Venue.

“Management” means Thursford Collection.

“Promoter” means Thursford Enterprises.

“Terms and Conditions” means these terms and conditions.

“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

“Ticket” means any ticket for You to attend an Event.

General

All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Management prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.

Restrictions

Ticket: Only valid ‘Thursford’ tickets accepted, these are 6” x 3”. No person is admitted to the venue without a valid ticket. You must retain this Ticket on Your person at all times during the Event. Your Ticket may be invalidated if any part of it is removed, altered, or defaced.

Children: All children require their own Ticket, including children age 2 and under who are in receipt of a free ticket.

Tickets

Enchanted Journey of Light tickets are issued as e-Tickets. They include a single use bar code. Tickets mays be downloaded or printed, the bar code on each Ticket must be visible so it can be scanned.

Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.

Sale prices may increase or decrease at any time based on demand. You will not be entitled to a refund if at any time the sales price for the same price category is less than the price you paid after purchase.

Fees and charges: All bookings will incur a £2.00 transaction fee where applicable.

Refunds and exchanges: All tickets/deposits/fees and charges are non-refundable and non-exchangeable.

Ticket reprints: The e-tickets are despatched from a No Reply e mail address and may be automatically moved in to your Spam or Trash account, please check prior to phoning the Box Office for a replacement e-ticket.

Armed Forces Covenant

Thursford Enterprises are signatories of the Armed Forces Covenant, as such we offer regulars, reservists, veterans and their immediate military families the following:

1. A 10% discount on The Christmas Spectacular, Enchanted Journey of Light and Santa’s Magical Journey.

Eligibility: The discounted tickets for all events must be booked via the Box Office on 01328 878477, our phonelines are open Monday to Friday 09:00 – 16:00. If the tickets are booked on line, we are sorry, but we cannot add the discount. To confirm eligibility for the 10% discount, Thursford will need to receive a copy of the Defence Discount Service card at the time of booking (Christmas Spectacular, Santa’s Magical Journey & the Enchanted Journey of Light)

N.B By ‘Immediate’ we mean card holder, their partner and children. 

Please note the 10% discount will not apply on discounted/special offer tickets. 

In the event of cancellation

Tickets are booked as non-refundable and non-transferable. However, in the event the service person is posted at short notice either overseas or to an area outside the service provision we will refund the tickets if necessary. This is providing we are informed as soon as you are notified of any change of circumstances (so that we have an opportunity to resell the tickets). Prior to giving any refund we will need evidence of the posting and will accept the original call up letter with any sensitive information blocked out.

Essential Companion Tickets

An essential companion may be eligible for a discounted Ticket. Proof of concession entitlement (for example Nimbus Card with +1 symbol, PIP letter, DLA letter or Attendance / Personal Allowance documentation) will be required, there must be at least one full paying adult ticket for each booking. These terms are applied to tickets purchased directly with Thursford only. If you have booked through a sub agent, please refer to their terms and conditions. Essential companion tickets cannot be added retrospectively.

Please note for all events in 2025 Thursford has partnered with Nimbus Disability and the Access Card, so essential companion ticket bookings will only be accepted with an Access Card with the +1 symbol as evidence of disability requirements.

For full details please see our access statement.

Ownership or possession of a Ticket: Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Event

The Management and the Promoter reserve the right to alter the advertised event should this prove necessary.

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of booking.

Tickets cannot be exchanged or refunded unless the event is cancelled or rescheduled. You will be entitled to claim a refund from the Management. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee but excludes any transaction fees or refund protection fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).

In order to claim Your refund, where an Event is cancelled, please apply in writing to the point of sale from where You bought the ticket within 1 month from the date of the Event. Where an Event is rescheduled, You must apply in writing to your point of sale in good time before the date of the rescheduled Event.  The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.

Resale

Tickets are personal revocable licences and shall always remain the property of the Management and subject to these Terms and Conditions.  If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event.  If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.

Liability

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue.

Void tickets: Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.

Refusing entry: The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management’s security searches; if You breach these Terms; or if Your Ticket is void.

Circumstances beyond our control: For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by or due to Force Majeure.

Loss or damage: You agree that the Management, its employees and agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Management, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

Admission & Attendance

Warning – Prolonged exposure to loud noise may cause damage to Your hearing. There are also bright flashing lights.

Following Instructions: You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue.

Photography, recording and transmitting: All types are permitted at this event, except from in Santa’s House.

Filmed and recorded: Purchase of a ticket and attendance at this event means you consent to filming, photography and sound recording which may include you as a visitor to the event and its use in commercial distribution without payment or copyright. This includes filming by the police or security staff which may be carried out for the security of customers.

Security searches and confiscation of prohibited items: The Management and Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Management or Promoter may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: bags larger than A4 size, smoking materials; laser pens; animals (except guide dogs); Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management and Promoter shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may not be brought into the Venue and when purchased on the premises may only be consumed in public bars and other authorised areas. Smoking within the Venue and in the whole complex is strictly prohibited. The Management and promoter reserve the right to eject any person found smoking within the Venue without refund. However, smokers can smoke in the ‘Smokers Den’ which is a designated smoking area, it is located near to the Entrance Kiosk. Electronic cigarettes cannot be smoked indoors but can be used in designated smoking areas.

Obstruction of gangways etc: The obstruction of gangways, access ways, exits, entrances or staircases, congregating in non-designated areas is strictly forbidden.

Sponsorship, promotional and marketing materials: You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Merchandise: Official merchandise is usually only available inside the Venue. The Management and Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.

Lighting and sounds effects: If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.

First aiders: First aiders are on duty at all these events.

Event times: Event times can be found on the Thursford website and are subject to change.

Car parking: The car park is open from 2:30pm with attendants to direct you to the best possible space. Please note there are no facilities on our car park. All vehicles parked at owners’ risk.

Access to our site: You must have a valid ‘Thursford’ ticket to the event to access the site.

Lost Property

You must not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets, and mobile telephones), which are found in the Venue, shall be retained by the Venue for a period of 30 days following their discovery.  During this period, You may collect any item which belongs to You from the Venue. If Items are agreed to be posted payment will be required from you to cover postage and packing costs.  You acknowledge that, upon collection, You may be asked to provide appropriate identification and/or proof of ownership.  If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Management reserves the right to dispose of any such items as it sees fit without any further liability to You.  Where possible, any uncollected items will be donated to charity.

Contractual Terms

To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Management delays or fails to enforce any of these Terms and Conditions, it shall not mean that the Management has waived its right to do so.

Any person, other than the Management or Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Nothing in these Terms and Conditions and no action taken by You or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.

These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of these Terms and Conditions.  However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).

These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.

Queries or Complaints

If you have any queries or complaints regarding your purchase, contact us, by emailing [email protected] or via our ‘Contact Us’ form on our website. You will need to quote your name, booking reference, Event name and date and time of Event.

If before or during the Event You have a complaint in relation to the Event, please contact Management promptly whilst you are on site since complaints are very difficult to deal with after the Event.

Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.

Should a dispute arise, we shall use our reasonable endeavours to consult or negotiate and attempt to reach a settlement satisfactory to you and us.

Thursford Collection

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Charity Number – 272307

Thursford Enterprises

Laurel Farm

Thursford

Fakenham

Norfolk

NR210AS

Limited company number – 01321878

Thursford Enterprises passes any profits to the charity, Thursford Collection

Please note these Terms and Conditions are subject to change

Version 2. Published 13/06/2024

Please click here for Terms & Conditions

Please click here for how to make a claim